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Return, Refund & Customs Policy

We care about your satisfaction. If you are not completely satisfied with your purchase, you may have the right to cancel your order and return the product in accordance with applicable Dutch and EU consumer law.

1. Right of Withdrawal and Returns

For most purchases made by consumers within the European Union, you have the right to cancel your purchase within 14 days after receiving the order, without giving a reason.

To exercise this right, please notify us within the applicable 14-day period. After notifying us, you must return the product within 14 days.

Returned products should be:

Unused and, where reasonably possible, in their original packaging.
In a condition that allows us to determine the nature, characteristics and functioning of the product.
Accompanied by proof of purchase or your order number.

You may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning. If the product is handled more than necessary and this results in a reduction in value, we may deduct the corresponding amount from the refund where permitted by law.

Certain products may be excluded from the right of withdrawal where permitted by law, including products that are made according to the customer's specifications or clearly personalized, and sealed products that are not suitable for return for reasons of health protection or hygiene once the seal has been broken.

2. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise our responsibility, the customer is responsible for the direct cost of returning the product when exercising the right of withdrawal.

We recommend using a trackable shipping service and keeping your proof of postage. We are not responsible for a return that is lost or damaged while being returned to us if the customer arranged the return shipping.

If you received an incorrect, damaged or defective product, please contact us before returning it so that we can provide appropriate instructions.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible at:

afroshopkapsalon@gmail.com

Please include:

Your order number
Clear photos of the product
Clear photos of the packaging
A brief description of the problem

We will assess the issue and, where applicable under consumer law, provide an appropriate solution such as repair, replacement, or refund.

4. Refunds

After you cancel your purchase and we receive the returned product, or you provide evidence that you have returned it, we will process the refund within the period required by applicable law.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.

Where the statutory right of withdrawal applies, we will refund the standard delivery costs paid for the original order. If you selected a more expensive delivery option, we are not required to refund the additional cost.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

5. Customs and Import Charges

For orders shipped outside the European Union (EU), additional customs duties, import taxes, VAT, customs clearance fees, or other charges may apply depending on the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping costs and are the responsibility of the recipient/customer.

Any customs duties, import taxes, clearance fees, or other charges imposed by the destination country must be paid by the recipient.

We recommend checking with your local customs authority before placing an international order to determine whether additional charges may apply.

6. International Orders and Import Restrictions

Customers ordering from outside the EU are responsible for ensuring that the products they order are permitted to be imported into their country.

We are not responsible for delays caused by customs procedures or for additional charges imposed by the destination country.

If an order cannot be delivered because the destination country's customs authorities prohibit the import of the product, the customer may be responsible for any applicable return shipping or other costs, subject to applicable consumer law.

7. Contact

For questions about returns, refunds, damaged products, or international orders, please contact us at: